Rights and obligations
General Support
Last Update 2 years ago
Rights and obligations
1. Customers have the right to:
1.1. provide the Company with an order to proceed with an Activity through the Site;
1.2. If any dispute situation arises, make a formal request by official letter or by email to the details specified by the Company on the Website.
1.3. unilaterally terminate this Agreement, in the event that there is no debt owed to the Company.
2. Customers have obligations:
2.1. comply with the provisions of this Agreement when receiving Services and conducting Site Activities;
2.2. be solely responsible for all acts or omissions caused by the Client or other third parties using the username and password in connection with the Client's username and password to access the Site or platform Platform on the Website;
2.3. be exclusively responsible for all acts and omissions of the Client, including responsibility for orders to carry out Activities on the Website;
2.4. be solely responsible for choosing strategies and considering risks that may arise from the Activities or receipt of Services;
2.5. is fully responsible for the security of information received from the Company and accepts the risk of possible financial loss of the Client or the Company due to unauthorized access by third parties to the Client's Account. ;
2.6. notify the Company of any changes to the Client's contact details within seven (7) calendar days of such changes by official letter or email;
2.7. to register on the Site only one (1) Account. If it is notified that the Client has multiple Accounts, the provision of Services will be canceled and further Services will not be performed. The Company reserves the right to block all Client Accounts and the Client's funds contained therein shall not be considered the Company's obligation to withdraw funds in favor of the Client.
2.8. works only with aldarfinance.com and only promotes aldarfinance.com products after becoming an aldarfinance.com Affiliate partner, working with other competing companies and promoting other potentially competitive products Competition with aldarfinance.com products is strictly prohibited. The user agrees that engaging in such non-compliant activities constitutes a breach of the partnership agreement between aldarfinance.com and the user. Therefore, the provision of the Services and Affiliate programs will be canceled and other services and Affiliate programs will not be implemented. The Company reserves the right to block all Client Accounts and the Client's funds and the commissions contained therein shall not be deemed to be the Company's obligation to withdraw or pay in favor of the Client. .
3. The company has the right to:
3.1. if the Customer breaches one or more of the provisions of this Agreement for consideration of the value of the Company's obligations to the Customer, with correction to the relevant Customer Activities register;
3.2. suspend the provision of the Services at any time and without any explanation to the Customer;
3.3. to unilaterally terminate this Agreement. In such event, the Company will notify the Customer by any means available to the Company within three (3) business days of termination of this Agreement;
3.4. to change, add or set as default option payoff percentage, profit margin, option type availability, minimum and/or maximum option amount, possible expiration time for one, several or all assets. The Company reserves the right to limit the maximum number of call options for any timeframe appearing on the trading platform (1 minute, 1 hour, 1 calendar day or any other timeframe). The Client agrees that option prices, profits, quotes, minimum or maximum option amounts and other characteristics may vary for different Clients;
3.5. contact the Client with any questions regarding this Agreement, in particular, to ascertain the Client's intentions regarding the Client's actions on the Client's Account;
3.6. amend or rename any part, clause, clause and wording of the Agreement or these Terms and the Company is under no obligation to notify the Customer of such changes;
3.7. If there are any objective reasons, the Company has the right to temporarily stop providing Services to Customers;
3.8. to amend the size of the value of the Company's obligations in favor of the Client, if the Activities carried out on the Website are not respected by this Agreement;
3.9. engage with third parties to provide Services under this Agreement, provided that they undertake the Company's sole responsibility to keep all information received from the Customer strictly confidential;
3.10. if the Customer has not performed the Activity for three (3) months, as a result of which the Customer has failed to notify the Company in writing of the termination of this Agreement and the Customer's Account, to request the Customer to restore recover the cost of servicing the Customer's Account in the amount of fifty (50) US Dollars per month in the eventavailable in the Client's Account in an amount at least the corresponding indisputable amount and it is not acceptable to remove said amount from the Client's Account without prior notice;
3.11. accept the Customer's instructions to participate in an Activity. If the Company declines to participate in a proposed Activity, the Company shall be under no obligation to give reasons but the Company shall promptly notify the Client accordingly;
3.12. do not accept funds deposited by the Client and/or cancel Client deposits when the Client deposits $3,000 or more or if the Client makes more than 10 separate deposits to the Client's Account and the Company is unable to verify the Customer's credit or debit card details or is unable to verify any other payment method used. In case the deposits are canceled and if the supervisory authority does not confiscate the Client's funds on grounds of suspected money laundering or for any other violation of the law, the Client's funds will be returned to the original received bank account. If the Client does not perform any Activity after depositing funds to the Client's Account and subsequently submitting a withdrawal request, the Company may recognize such activity as an attempt to launder money;
3.13. cancel the payment to the Client with the return of the funds in the Client's Account if the Client has any technical problems in the payment system. In addition to the above payment, the Company may be subject to cancellation if such payment is disclosed as a result of a software error. The Customer's lack of knowledge about software errors does not affect the Company's decision. For technical verification purposes, the Customer's Account may be temporarily frozen;
3.14. deduct commission up to 20% from the withdrawn amount if the trading volume on the Client's Account is less than the deposited amount to eliminate the possibility of online fraud and cover transaction costs;
3.15. to identify inactive Customer Accounts and consider cash refund issues on an individual basis if the Customer has not attended the Account for more than 185 calendar days;
3.16. In connection with any circumstances and situations not covered by this Agreement, the Company reserves the right to act in its sole discretion in accordance with existing business customs and practices.
4. Obligations of the Company:
4.1. in accordance with the provisions of this Agreement to provide the Customer with the Services on the Website;
4.2. to comply with the provisions of this Agreement.